Privacy Policy

1. Information We Collect

We collect information you provide directly when you create or manage a pulz.bio account, including your email address, username, display name, profile image, social links, bio, tags, business contact details you choose to publish, and any content you add to your page. If you connect Twitch, we receive the account and channel data needed to provide Twitch-related features, such as profile information, live status, clips, and schedule data. We also collect limited technical and usage information needed to operate, secure, and improve the Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Create, host, and display your public profile page
• Provide Twitch-related features when you enable a Twitch connection
• Provide internal analytics and creator analytics for public pages
• Communicate with you about your account, subscriptions, support requests, and important Service updates
• Process payments and manage subscriptions
• Protect the security, integrity, and reliability of the Service
• Comply with legal obligations and enforce our policies

3. Legal Basis for Processing

Where applicable, including under the GDPR/DSGVO and similar data protection laws, we process personal data on the following legal bases:

• Contract performance: to provide the Service, maintain your account, and deliver the features you request
• Legitimate interests: to secure and improve the Service, prevent misuse, understand product usage, and support creators with page analytics
• Consent: where you choose to connect third-party services or enable optional features that require your choice to participate
• Legal obligation: where processing is required to comply with applicable law, lawful requests, or regulatory requirements

4. Public Profiles and Content

Your public pulz.bio page may be accessible to anyone and may be indexed by search engines. Information you choose to publish can include your display name, username, avatar, bio, tags, social links, content items, and other page elements you enable. If you connect Twitch and enable related features, Twitch-based profile and channel information may also appear publicly on your page.

5. Analytics

We use privacy-conscious analytics tools, including Umami, to understand overall product usage and to help page owners understand visits and interactions on their public pages.

Creator analytics may include page views, outbound link clicks, approximate country, browser, operating system, and a short-lived pseudonymous identifier generated on the server to help measure unique visits and reduce duplicate counts. We do not use creator analytics for advertising or cross-site tracking, and we do not disclose raw IP addresses to page owners.

If you are signed in to pulz.bio and visit another user's public page, the page owner may, on eligible paid plans, see your public profile information, such as your username, display name, avatar, and the time of your visit in their dashboard for a limited period. If you do not want your visit associated with your account, sign out before visiting or use a private browsing session.

6. Business Contact

Users may choose to publish business contact details — such as an email address, phone number, or postal address — on their public pulz.bio page. When you enable this feature, your contact information is stored securely on our servers. It is never embedded in the page's source code or exposed through publicly accessible URLs. The information is only retrieved and shown to a visitor when they actively click the contact button on your page.

Each time a visitor reveals your contact details, we log a record associated with their network address for the sole purpose of enforcing rate limits and preventing misuse. These records are not shared with page owners in identifiable form, are not used for advertising, and are retained only for as long as necessary for abuse prevention purposes.

7. Third-Party Services

We integrate with the following third-party services, each governed by their own privacy policies:

• Twitch: profile and stream data synchronization via the Twitch API
• Supabase: authentication, database storage, and real-time data infrastructure
• Cloudflare: application hosting and image storage and delivery
• Oracle Cloud Infrastructure: transactional email delivery (e.g., verification codes, password resets, policy notifications)
• LemonSqueezy: subscription payment processing
• Umami: internal, privacy-focused platform analytics (not shared with users or third parties)

8. Images and Media

Images and media you upload to pulz.bio, such as profile avatars, thumbnails, and content images, may be stored and delivered through our media infrastructure and content delivery providers. Content you publish on a public page may be publicly accessible by URL and cached for delivery performance.

9. Data Storage and Security

We use administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, and alteration. This includes access controls, encrypted transport over HTTPS/TLS, and infrastructure providers that support modern security practices. No system can guarantee absolute security, but we take reasonable steps to protect the data we process.

10. International Data Transfers

We may process personal data in countries outside your place of residence, depending on the locations of our service providers and infrastructure. Where required, we use appropriate safeguards for international data transfers, such as contractual protections or other lawful transfer mechanisms.

11. Data Retention

We retain personal data for as long as necessary to provide the Service, maintain required business records, resolve disputes, enforce agreements, and comply with legal obligations. When you delete your account, we delete or anonymize personal data within a reasonable period, subject to legal or operational retention requirements.

12. Your Rights

Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, or object to our processing of your personal data, and to request data portability. Where we rely on consent, you may withdraw that consent at any time. You may also have the right to lodge a complaint with a competent supervisory authority in your country of residence.

You can manage much of your account information directly through your dashboard. To exercise your rights or submit a privacy request, contact us using the details in Section 16. We will respond to verifiable requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days and will inform you accordingly.

13. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you additional rights regarding your personal information:

• Right to Know: you may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, and how it is used
• Right to Delete: you may request deletion of personal information we have collected, subject to certain exceptions
• Right to Correct: you may request correction of inaccurate personal information
• Right to Opt Out of Sale or Sharing: we do not sell personal information and do not share it for cross-context behavioral advertising
• Right to Non-Discrimination: we will not discriminate against you for exercising your CCPA rights

To submit a California privacy request, contact us at [email protected]. We will respond within 45 days as required by California law.

14. Cookies and Similar Technologies

We use a limited number of cookies and similar technologies that are necessary to operate the Service, including maintaining authenticated sessions and supporting referral attribution when a referral link is used. We do not use advertising cookies.

If we introduce non-essential cookies or similar technologies in the future, we will request consent where required by applicable law.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and, where appropriate, provide additional notice.

16. Contact and Data Controller

For privacy-related questions, data access requests, or concerns, contact us at [email protected].

Data Controller: David Noé Bänziger, Switzerland
pulz.bio
Contact: [email protected]